1. Preview before payment
We encourage customers to preview their invitation carefully before paying. Please check the design, names, dates, venue, spelling, photos and contact information before publishing.
2. No change-of-mind refunds after publication
Once payment is completed and the invitation is published or activated, the digital service has been supplied for immediate use. Because the invitation can then be accessed, shared with guests, recorded, copied or reproduced, we do not provide refunds simply because you changed your mind, no longer need the invitation, chose the wrong template or later decide not to use the event page.
3. When a refund or remedy may apply
This policy does not remove rights that apply under law. We will review issues such as:
- a duplicate payment for the same invitation;
- payment being successfully charged but the invitation not being published because of a ZM Gifts technical failure;
- the paid service being materially unavailable or not delivered as described and we are unable to correct the problem within a reasonable period;
- another situation where a refund or remedy is required by applicable law.
4. Errors entered by the customer
Refunds are not normally provided for errors entered by the customer, including incorrect names, dates, venue details, email addresses, RSVP information or photos, where the service itself operated correctly. Please review the preview before publication.
5. Payment disputes
If you believe a payment is incorrect, contact us first at info@zmgifts.com with the email address used, invitation code (if available) and payment reference. This gives us an opportunity to investigate and resolve the issue.
6. How approved refunds are processed
Where a refund is approved or legally required, it will normally be returned through the original payment method/payment provider. Processing time can depend on the payment provider and your bank.
7. Contact
For refund-related questions, email info@zmgifts.com.